Résumé
Spécialités
. General management
. Head of operations / COO
. Sales & Channel management
. Outsourcing / offshoring
. Customer Relationship Management
. Business Process Outsourcing
. Call center management
. P/L optimization
. Change management
. Lean / continuous improvement
. Customer experience & loyaulty
. Management of large organization
. International & matrix organization
. Leadership
. Team empowerment
. Entrepreneur mindset
Expérience
Site / Contact Center Director
WEBHELP
Privately Held; 5001-10,000 employees; Outsourcing/Offshoring industry
October 2007 – March 2012 (4 years 6 months)
GENERAL MANAGEMENT OF 3 SITES - 1600 PEOPLE
. Organization design
. Operational efficiency
. Growth strategy
. HR management
. Administration
. Facilities
. Legal Representation
HEAD OF OPERATIONS
. 25 operations
. Industries : WAP, Mobile phone, Insurance, Tourism, Energy, Ebusiness,...
. Operations : Customer Care, Technical Support, Customer Loyaulty, Outbound & Inbound Sales (BtoB BtoC), Up & Xsell, ...
. Channels : Voice, mail, web call back, back office.
. Languages : French, english, spanish.
Business Development Director
WEBHELP
Privately Held; 5001-10,000 employees; Outsourcing/Offshoring industry
October 2007 – March 2012 (4 years 6 months)
Senior Sales Manager
DELL Inc.
Public Company; 10,001+ employees; DELL; Information Technology and Services industry
March 2006 – October 2007 (1 year 8 months)
Channel Leader : Printers / Peripherals / Software / Ink & Toner - Southern Europe (SMB & Consumer) - 40 people - 35M$
Channel Leader - French PC market (consumer) - 100 people - 100 M$
Langues
Frenh
(Native or bilingual proficiency)
English
(Full professional proficiency)
Formation
Ecole Supérieure de Commerce de Poitiers/Tours - Business School
1991 – 1993
University degree - Business Administration - University Paris XI - Waterford RTC - Ireland
1990 – 1991
University degree - Sales & Marketing - University Paris XIII
1988 – 1990
Recommandations de Philippe
Site / Contact Center Director
WEBHELP
“Philippe is a results oriented manager with a strong ability to solve problems. He's also pragmatic and knows how to empower his team to meet objectives. Moreover, his business sense is like the sense of touch or smell, natural and innate.”
Sales Director
XEROX
“Philippe is a heavy and strong skilled high level manager. He’s not only a manager focused on efficiency and goals but also a man with a vision. He puts in practice his belief that to make the company succeed you have to make everyone succeed, implicate people and show them consideration. He made a breakthrough from a typical old-fashioned management to an innovating and people-centric one.
He is very creative and is able to think out of the box. Philippe is a person who can always address solution to his team successfully in every market from the Enterprise to the Customer. Philippe is the kind of person who can turn ideas into action and has a real ability to gather people in order to make things possible. The word “impossible” is not in Philippe’s vocabulary.
Philippe’s global vision allows him to overdeliver on revenue delivery, customer satisfaction and teams loyalty.
It was a pleasure and honor working closed to him.”
Résumé
Spécialités
. General management
. Head of operations / COO
. Sales & Channel management
. Outsourcing / offshoring
. Customer Relationship Management
. Business Process Outsourcing
. Call center management
. P/L optimization
. Change management
. Lean / continuous improvement
. Customer experience & loyaulty
. Management of large organization
. International & matrix organization
. Leadership
. Team empowerment
. Entrepreneur mindset
. Head of operations / COO
. Sales & Channel management
. Outsourcing / offshoring
. Customer Relationship Management
. Business Process Outsourcing
. Call center management
. P/L optimization
. Change management
. Lean / continuous improvement
. Customer experience & loyaulty
. Management of large organization
. International & matrix organization
. Leadership
. Team empowerment
. Entrepreneur mindset
Expérience
Site / Contact Center Director
WEBHELP
Privately Held; 5001-10,000 employees; Outsourcing/Offshoring industry
October 2007 – March 2012 (4 years 6 months)
GENERAL MANAGEMENT OF 3 SITES - 1600 PEOPLE
. Organization design
. Operational efficiency
. Growth strategy
. HR management
. Administration
. Facilities
. Legal Representation
HEAD OF OPERATIONS
. 25 operations
. Industries : WAP, Mobile phone, Insurance, Tourism, Energy, Ebusiness,...
. Operations : Customer Care, Technical Support, Customer Loyaulty, Outbound & Inbound Sales (BtoB BtoC), Up & Xsell, ...
. Channels : Voice, mail, web call back, back office.
. Languages : French, english, spanish.
. Organization design
. Operational efficiency
. Growth strategy
. HR management
. Administration
. Facilities
. Legal Representation
HEAD OF OPERATIONS
. 25 operations
. Industries : WAP, Mobile phone, Insurance, Tourism, Energy, Ebusiness,...
. Operations : Customer Care, Technical Support, Customer Loyaulty, Outbound & Inbound Sales (BtoB BtoC), Up & Xsell, ...
. Channels : Voice, mail, web call back, back office.
. Languages : French, english, spanish.
Business Development Director
WEBHELP
Privately Held; 5001-10,000 employees; Outsourcing/Offshoring industry
October 2007 – March 2012 (4 years 6 months)
Senior Sales Manager
DELL Inc.
Public Company; 10,001+ employees; DELL; Information Technology and Services industry
March 2006 – October 2007 (1 year 8 months)
Channel Leader : Printers / Peripherals / Software / Ink & Toner - Southern Europe (SMB & Consumer) - 40 people - 35M$
Channel Leader - French PC market (consumer) - 100 people - 100 M$
Channel Leader - French PC market (consumer) - 100 people - 100 M$
Langues
Frenh
(Native or bilingual proficiency)English
(Full professional proficiency)
Formation
Ecole Supérieure de Commerce de Poitiers/Tours - Business School
1991 – 1993
University degree - Business Administration - University Paris XI - Waterford RTC - Ireland
1990 – 1991
University degree - Sales & Marketing - University Paris XIII
1988 – 1990
Recommandations de Philippe
Site / Contact Center Director
WEBHELP
“Philippe is a results oriented manager with a strong ability to solve problems. He's also pragmatic and knows how to empower his team to meet objectives. Moreover, his business sense is like the sense of touch or smell, natural and innate.”
Sales Director
XEROX
“Philippe is a heavy and strong skilled high level manager. He’s not only a manager focused on efficiency and goals but also a man with a vision. He puts in practice his belief that to make the company succeed you have to make everyone succeed, implicate people and show them consideration. He made a breakthrough from a typical old-fashioned management to an innovating and people-centric one.
He is very creative and is able to think out of the box. Philippe is a person who can always address solution to his team successfully in every market from the Enterprise to the Customer. Philippe is the kind of person who can turn ideas into action and has a real ability to gather people in order to make things possible. The word “impossible” is not in Philippe’s vocabulary.
Philippe’s global vision allows him to overdeliver on revenue delivery, customer satisfaction and teams loyalty.
It was a pleasure and honor working closed to him.”
He is very creative and is able to think out of the box. Philippe is a person who can always address solution to his team successfully in every market from the Enterprise to the Customer. Philippe is the kind of person who can turn ideas into action and has a real ability to gather people in order to make things possible. The word “impossible” is not in Philippe’s vocabulary.
Philippe’s global vision allows him to overdeliver on revenue delivery, customer satisfaction and teams loyalty.
It was a pleasure and honor working closed to him.”
1 commentaire:
Bonjour mr broutin.
Je suis salarié chez webhelp et jeprend l'audace de vous écrire car jai beaucoup de remontée a vous faire svp concernant pas mal de personnel svp cest urgent svp
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